Frequently Asked Questions

What do you mean by RecycleDevice ?

RecycleDevice is a simple online electronics sale platform through which you can sell your old / used Mobile Phone, Smartphone, Tablet, Apple iPhone and Apple iPad etc. at best resale assured value. Currently we are accepting orders for above devices however many more electronic devices will be added to our catalogue in coming days.

How RecycleDevice operates ?

• Logon to www.recycledevice.com and find your device (e.g. Apple iPhone, Samsung Galaxy Smartphones .. )
• Once you have found your device, please answer few simple questions about current condition of device.
• Get an instant sell quote for your device based on the answers submitted by you.
• If you are happy with the quoted price; fill your contact and pickup address details along with preferred pickup date time slot and mode of payment.
• We will arrange free pickup of your device as per pickup date time slot selected by you.
• At the time of pickup, if the actual condition of your device matches with information provided by you while placing the order then company authorized pickup executive / service partner will initiate payment as per your selected mode of payment. However, if actual device condition does not matches; then you will be given a revised offer on the spot.
  You will have the option to accept or decline the new offer.
  
  Note: If your exact model does not reflect on our website you can take a picture of the device and email it to clientservices@recycledevice.com with basic details (e.g. manufacturer of device, model name, year purchased, current condition whether operational or not and any broken parts). Please do NOT select a device if it does not exactly match the device available for purchase on our website, we will not be able to offer you anything for it.

Which Indian cities does RecycleDevice operate ?

We are expanding our Service Network to all major cities of India. Kindly scroll down to refer the Cities Served section of Website Footer to see list of cities.

Which types of electronic devices does RecycleDevice deals in ?

RecycleDevice currently deals in all major brands for Smartphones & Tablets including Apple, Asus, Blackberry, Gionee, Google, HTC, Huawei, Intex, Karbonn, Lava, LeEco, Lenovo, LG, Micromax, Motorola, Nokia, OnePlus, Oppo, Panasonic, Samsung, Sony, Vivo, Xiaomi, Xolo, Yu etc. Our Product Services team works round the clock to add newly launched devices !!

What is meant by free door step pick up and instant payment ?

Free door step pick up means company authorized pickup executive / service partner will come to the pickup address provided by you at the time of placing the order to personally evaluate your device condition as selected by you while placing the order. If the actual condition of your device matches with the order description, we will pay you on the spot, issue a purchase / service receipt and collect the device from you.

What is a revised offer and what it is based upon?

• A revised offer is given to you when at the time of pick up ; company authorized pickup executive / service partner finds that if the actual device condition differs from the description mentioned when you placed the order on our website.
• A revised offer may be higher or lower than the price quoted originally to you on the website.
• In circumstances of a revised offer ; you have the option of accepting or rejecting the same.
• If accepted by you, payment will be done instantly. If rejected, your order will be cancelled and we will look forward to serve you again in future.

Do I need to show my ID proof to sell my device ?

Yes. This is a legal requirement as we need to verify the proof of ownership of each device we buy. This prevents trading of stolen goods and helps in keeping the stolen devices out of recycling system. We request you to keep your Aadhar Card (with additional residential & employment proof) ready for verification at the time of pickup. Do not worry about misuse of your personal ID as company authorized pickup executive / service partner will scan the ID and ID data will be directly uploaded on our secure application gateway in front of you after establishing your identity.

Does RecycleDevice charge anything for online service and/or pickup of devices from my doorstep ?

No. This is a completely free service with no hidden charges. RecycleDevice pickup executives / service partners are not authorized by company to charge any amount for online service and/or collection of devices from customers.

What if I have a device but one or more of its accessories are missing or lost ?

Please correctly answer the questions including the condition of device accessories which are asked at the time of placing order on our website. Offered quote price is calculated accordingly.

What about personal / confidential data that is stored on my device internal memory / SD card. Do I need to remove it myself ?

Yes. We recommend you to delete all your personal / confidential data from your device internal memory / SD card before giving it to our authorized pickup executive / service partner.

What if I am not able to find my device on RecycleDevice website or my pickup address area is not currently serviced ?

We are continously working to add more devices to our catalogue as well as expanding our service to more cities at pan India level ; until and unless we request you to send your enquiry to clientservices@recycledevice.com for us to work out what can be done to provide you best of our services.

If your exact model does not reflect on our website ; you can take a picture of the device and email it to clientservices@recycledevice.com with basic details (e.g. manufacturer of device, model name, year purchased, current condition whether operational or not and any broken parts). Please do NOT select a device model if it does not exactly match the device available for purchase on our website, we will not be able to offer you anything for it.

Is there a limitation on the number of devices I can sell to RecycleDevice at once ?

We currently allow only 1 device to be sold per order. However, if you need to sell in bulk, please visit our Contact Us page to submit your enquiry.