FAQ

• Logon to www.recycledevice.com and find your device (e.g. Apple iPhone, Samsung Galaxy Smartphones .. )
• Once you have found your device, please answer 10 simple questions about current condition of device.
• Get an instant sell quote for your device based on the answers submitted by you.
• If you are happy with the offer; fill your contact and pickup address details.
• We will arrange free pickup of your device within 24 hours.
• At the time of pickup, if the actual condition of your device matches with information provided by you while placing sell request then our pickup executive will pay you cash on the spot. However, if our pickup executive finds that actual device condition does not matches; then you will be given a revised offer on the spot.
  You will have the option to accept or decline the new offer.

^{Note: If your exact model does not reflect on our website you can take a picture of the device and email it to clientservices@recycledevice.com with basic details (e.g. manufacturer of device, model name, year purchased, current condition whether operational or not and any broken parts). Please do NOT select a device if it does not exactly match the device available for purchase on our website, we will not be able to offer you anything for it.}

At present; we are accepting pickup orders from Delhi, Gurgaon, Noida, Ghaziabad and Faridabad. More cities will be added soon.

RecycleDevice currently deals in Apple iPhones & iPads as well as most of Smartphones like Samsung, HTC, Blackberry, Sony, Lenovo, Micromax, Xiaomi, LG, Motorola, Nokia etc. We will be adding more devices very soon !!

Free door step pick up means our pickup executive will come to your door step to personally evaluate your device condition by using the information you gave to us while placing the pickup order. If the actual condition of your device supports the description that you have mentioned, we will pay you cash on the spot and take the device from you.

• A revised offer is given to you when at the time of pick up ; our executive finds that if the actual device condition differs from the description mentioned when you placed the order on our website.
• A revised offer may be higher or lower than the price quoted originally to you on the website.
• In circumstances of a revised offer ; you have the option of approving or rejecting the same.
• If approved, pickup executive will give you instant cash for the device. If rejected, we will immediately return your device to you and we will hope to come back soon to you to give you best services again for your another device.

Yes. This is a legal requirement as we need to verify the proof of ownership of each device we buy. This prevents trading of stolen goods and helps in keeping the stolen devices out of recycling system. Do not worry about misuse of your personal ID as our pick up executive will cross it in front of you after establishing your identity.

RecycleDevice does not charge any amount for online service and/or collection of devices from pickup address provided, its completely free of cost.

Please answer the 10 questions asked at the time of placing online order correctly including the condition of device accessories. Offer price is calculated accordingly.

Yes. We recommend you to delete all your personal / confidential data from your device internal memory / SD card before giving it to our pick up executive.

We are continously working to add more devices to our catalogue as well as service to more areas at pan India level ; until and unless we request you to send your enquiry to clientservices@recycledevice.com for us to work out what can be done to provide you best of our services.

If your exact model does not reflect on our website ; you can take a picture of the device and email it to clientservices@recycledevice.com with basic details (e.g. manufacturer of device, model name, year purchased, current condition whether operational or not and any broken parts). Please do NOT select a device if it does not exactly match the device available for purchase on our website, we will not be able to offer you anything for it.

We currently allow only 1 device to be sold per order. However, if you need to sell in bulk, please email your enquiry to info@recycledevice.com for further information.